The unit is core to the Knowledge Management specialisation in the MIMS. It aims to present a coherent view of knowledge and knowledge management from a multidisciplinary perspective. Students should gain an appreciation of the sources of unstructured and semi-structured knowledge in the organisation and should be aware of current techniques, which will permit this knowledge to be applied within the organisation. The unit presents a comprehensive model of the knowledge management process from an organisational and technological perspectives. Students will have an opportunity to explore current approaches to knowledge management in a context of a variety of case studies.

The unit is core to the Knowledge Management specialisation in the MIMS.

Students will have knowledge and understanding of:

C1. The meanings applied to the terms knowledge and knowledge management

C2. A range of approaches that may support knowledge management

C3. The stages and processes that define good knowledge management practice

C4. The techniques from information systems and artificial intelligence for representing and manipulating knowledge

C5. The techniques from document management for evaluating procedural knowledge and representing this in workflow controls

C6. The concepts from records management to support evaluating ownership of knowledge and validity of knowledge processes

C7. The extent to with modern technology can support knowledge management processes

Davenport, T. (2005). Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers. Harvard Business School Press.

Rumizen, M. (2002). The Complete Idiot's Guide to Knowledge Management. Alpha, A Pearson Education Company.

Tiwana, A. (2000). The Knowledge Management Toolkit: practical techniques for building a knowledge management system. Prentice-Hall International.

*Electronic resources will be available from the subject website or directly through the KM resources website at: http://www.sims.monash.edu.au/subjects/ims5027/KM_Resources.html

Practical Assignments (50%):

• Case study (report up to 5000 words) 25%
• Participation 10%
• Position notes 15%

Formal Supervised Assessment (50%):

• Examination (open book) 50%

Pass Requirements:

• at least 40% of the marks of the examination component: i.e. the final examination and any tests performed under exam conditions, taken as a whole
• at least 40% of the marks of the assignment component: i.e. the assignment and any other assessment tasks (such as presentations) taken as a whole
• at least 50% of the total marks for the unit

• examination: C1-C3, C7
• Position notes: A1, P1, A2
• Discussion contribution: P1, P2, C1-C6
• Case study: C1, C4, C6, P3

• Software Title: DocuShare
• Vendor: Fuji/Xerox
• Version: 3.1
• OS: MS Windows XP (X ) and/or LINUX ( )
• License Details: (A valid software license certificate/s or Vendor permission must be available upon request if the software is to be installed for teaching)
• Are we currently licensed: Yes (X ) or No ( ) (If unsure, please check with your local IT support )
• If (Yes), who is the contact person for this software?: F.Burstein
• If (No), will the software license be arranged by: Staff member requesting the software ( ) or Technical Services* ( ) ? *If the latter is selected, please discuss your requirement/s with myself ASAP, prior to finalising your request, as there could be financial or resourcing implications.
• Is the software to be installed and accessed from a: Client/Workstation ( ), or Server (X ) ?
• Type of license: Site License ( ), Freeware ( ), FOSS (Free and Open Source Software) ( ), Shareware ( ), Lab based ( X) # of Licenses needed _250___
• In what week will you commence using the software in class? Semester 1 (Week __5_ ) and/or Semester 2 (Week _3__ ):
• Nominated Staff For Acceptance Testing Software: (Name) (Phone) (Email)
• Additional Information: Special Requirements, Software Configuration/Installation Requirements, etc: The system is part of the KM Lab infrastructure