This unit educates students in sound, scientifically based principles of designing and re-designing business processes. This is directly relevant to organisations making radical changes in their business processes in order to achieve best practice.

Remove prohibition: IMS5005 (no longer appropriate after minor changes to unit content)

Amend contact hours: extend labs to 2 hours

Change of semester of offering from semester 1 to semester 2. This is for staffing reasons.

Amendment to prohibitions (add MBA5040).Added prerequisite of BUS9520 Business Systems A or equivalent.

Upon completion of this unit students should have acquired:

With increased globalization, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analyzing business processes.

With increased globalization, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analyzing business processes.

Prescribed Text: Laguna, M., Marklund, J. (2004), Business Process Modeling, Simulation and Design, Pearson Prentice Hall.

One 2-hour lecture per week

One 2-hour laboratory per week

• Knowledge of the analytical tools that can be used to model, analyze, understand, and design business processes: achieved through lectures, class participation and assignment work.
• Skills to use simulation software as a tool for analyzing business processes: achieved through lab exercies and assignment work.

Assessment breakdown is as follows:

• Assignments (30%)
• Exam (70%)

• Knowledge of the analytical tools that can be used to model, analyze, understand, and design business processes: assessed through class participation, mid-semester test and exam.
• Skills to use simulation software as a tool for analyzing business processes: assessed through assignments.

4 contact hours per week (one x 2-hour lecture and one x 2-hour laboratory per week) plus about 8 hours of private study per week.

Hi-tech lecture theatre with hi-resolution projector connected to a computer and facilities to connect the lecturer's lap-top computer for 2 hours per week.

Laboratories equipped with high specification IBM PCs, Windows NT or Windows 2000, and Extend 6 for one hour per week. Students should also be able to access additional resource material on the unit web site.

• Software Title:
• Vendor:
• Version:
• OS: MS Windows XP ( ) and/or LINUX ( )
• License Details: (A valid software license certificate/s or Vendor permission must be available upon request if the software is to be installed for teaching)
• Are we currently licensed: Yes ( ) or No ( ) (If unsure, please check with your local IT support )
• If (Yes), who is the contact person for this software?:
• If (No), will the software license be arranged by: Staff member requesting the software ( ) or Technical Services* ( ) ? *If the latter is selected, please discuss your requirement/s with myself ASAP, prior to finalising your request, as there could be financial or resourcing implications.
• Is the software to be installed and accessed from a: Client/Workstation ( ), or Server ( ) ?
• Type of license: Site License ( ), Freeware ( ), FOSS (Free and Open Source Software) ( ), Shareware ( ), Lab based ( ) # of Licenses needed ____
• In what week will you commence using the software in class? Semester 1 (Week ___ ) and/or Semester 2 (Week ___ ):
• Nominated Staff For Acceptance Testing Software: (Name) (Phone) (Email)
• Additional Information: Special Requirements, Software Configuration/Installation Requirements, etc:

Software Title: Extend 6

Completion of 12 points of postgraduate level Faculty of Information Technology units